Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at mementio.art@gmail.com.
Payments
We have high level SSL encrypted payment through Shopify. You can pay using Paypal, Debit Card, Credit Card and more.
Printing
The paper that we use depends on the print itself, we select it based on what the piece is trying to convey and you'll find this info in the description.
In general, all of our paper are archival-quality, fit for museum display and will last you many decades when properly kept. For photographic images we use C-Type and Giclée prints for everything else like paintings, drawings, and digital art.
In general, all of our paper are archival-quality, fit for museum display and will last you many decades when properly kept. For photographic images we use C-Type and Giclée prints for everything else like paintings, drawings, and digital art.
Our papers include:
- C-Type: Fuji - Matt/Gloss/Flex
- Giclée: Hahnemühle - German Etching/Photo Rag/Bamboo/Pearl
We use only use the latest generation fine resolution inkjet printers, with better chemistry pigment inks. The printers are calibrated daily, sometimes even more to keep them inside tight tolerances.
We offer 3 sizes (small, medium, and large) and each size includes the white border around the print, which helps to assist with framing. These correspond to international standards of A4, A3, and A2. Specific measurements are outlined in the product page.
If you are looking for a custom size for your specific needs we can provide this free of charge or a small fee. Please reach out to our team to discuss.
Certificates of Authenticity come only with our Limited Edition Prints.
Returns
Art is a deeply personal choice, and we want our clients to have the best experience when shopping with us. If you’re not happy with your artwork for whatever reason, we will offer you a refund within 14 days, no questions asked (other than to understand why so we can continue to improve). Please contact us at mementio.art@gmail.com
Shipping
Our prints come from the UK and Germany, and the guide below will give you an idea of delivery time.
| Country | Delivery time in days |
| UK | 1-2 |
| Germany | 1-3 |
| France | 2-5 |
| Netherlands | 2-3 |
| Italy | 2-5 |
| Spain | 2-4 |
| Australia | 5-10 |
| USA & Canada | 5-10 |
The art prints are carefully placed into a sleeve and attached to a cardboard stiffener, to ensure they stay straight. Then they are inserted into an envelope for further protection.
Of course. We are an end-to-end carbon neutral business, and use green couriers like DHL GoGreen and Green Courier where available.